Do You Have “Mom Ears” When It Comes To Your Business?

by Alicia Jay

Moms have a keen sense of hearing when it comes to their children. I’m the proud momma of a 14 month old. I can be sound asleep but if he so much as whimpers, I’m awake. Is he okay? Does he need something? I’m on it.

 

mom ears

Can you hear me now?

I’m sure you can relate even if you’re not a mom. Remember back to when you were a kid. Perhaps you were planning something sneaky with a friend or you made a sarcastic comment when your mom left the room. The words no sooner left your lips when mom said, “I heard that!” Busted.

This keen sense of hearing can come in handy with your business as well. Think of your clients as children–not in the sense that they’re diaper-wearing adolescents. I mean that they should be your main priority. Are you truly listening to them? You can develop a survey or poll to get their opinion. If you prefer to get more personal, pick up the phone or send them an e-mail and just ask them what they think.

Take the time to listen to what they need. Then provide a service or product that fills their need. This will not only keep that client coming back for more, but they will be sure to tell others about you. Customer service is key.

In what ways have you used your “mom ears” to hone your business skills? Please share in the comments section.

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About Alicia Jay


Alicia is a virtual assistant specializing in transcription. She loves to help her clients make the most out of their audio posts, webinars and teleclasses by re-purposing them with transcripts. Her clients include entrepreneurs, business coaches, health and fitness experts and other virtual assistants. She blogs about news in the VA industry as well as business and customer service tips.

{ 5 comments… read them below or add one }

Bill Dorman

My wife wishes I would have ‘mom’ ears at times; ‘yes dear, what did you say’?……..:)

Listening is so important because your customers/prospects will usually tell you what you want to hear if you just let them. You might have to get them there by asking the ‘right’ questions, but then you have to sit back and LISTEN which I try very hard to do. I still have a tendency to talk too much, but at least I’m aware of it and working on it.

Good to see you today and hope you have a great week.

Reply

Alicia Jay

Hey Bill!

I’m willing to bet that most wives wish their husbands would have “mom ears.” I will often tell my husband something and he will even respond to me. Days (or sometimes even hours) later when I bring up the subject again, my husband will tell me that I never told him that. Ugh! Must be the way you guys are programmed…;)

Anyway, I agree that it’s all about truly listening to clients. We may think we know what’s best for them, but that’s just not customer service. We have to take the time to find out what THEY want. Thanks for stopping by!

Reply

Michelle Dale

So funny, I was thinking today about how good I am at ‘zoning out’ when I need to work and my husband has the kids – but when I am on night duty, I am like a hawk 🙂

Reply

Vernessa Taylor

Hi Alicia,

“Mom’s ears” makes me chuckle. You’ve hit on an amusing but targeted characterization of what we need in order to listen to clients. This is to our benefit in so many ways.

Two that immediately rise to the top are the one’s you’ve highlighted:
improved customer service leading to satisfied clients and laser-focused product or service offerings leading to more sales from existing clients.

Got mine on and open! 🙂

Reply

Alicia Jay

Hey Vernessa!

I think that sometimes we get so caught up in the running of our business and the churning-out of our product or service that we forget to take the time to listen to our customers. Thanks for stopping by and commenting!

Reply

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